UGI Remote Service Coordinator Jobs US

Job Summary:  

The Service Coordinator will be responsible for the daily dispatch and optimization of the Service Technicians. The SC will work closely with District Operations to ensure efficient utilization of the technician’s time while meeting customer expectations. The service coordinator will partner with the customer experience team and field operations to ensure that service revenue targets are met.  Subject Matter expert for all utilization tools and dashboards associated with this function

Key Characteristics:

• Must have prior experience with technician routing/dispatching
• Collaborates with others to ensure execution of objectives
• Has strong interpersonal skills and customer service skills
• Focused on meeting objectives while balancing technician and customer needs
• Must be analytical and capable of translating data into actionable results

Duties and Responsibilities:

• Build efficient service schedules for technicians in supported locations while adhering to the service standard operating procedures UGI Remote Service Coordinator Jobs US
• Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.
• Emergency dispatching – Coordinate ETA with Drivers/Service Technicians and Customers
• Work with District Operations to incorporate local knowledge to increase scheduling optimization
• Reschedule any required work from the previous day and change or make additions to the schedule as needed due to varying conditions
• Review district dashboard and service health check daily – identify aging open service orders, upcoming PFI, and recertification’s and ensure work is scheduled.
• Lead weekly District Service Planner meetings with district management.  Make recommendations to maximize staffing, delivery, and service efficiencies.
• Work with District Operations to prioritize, schedule or eliminate aging open work orders
• Work with District Operations to ensure data collation and service work is posted daily
• Follow up on work that remains outstanding in service order pool and in CRM
• Partner with Delivery Coordinator to ensure timely response for emergencies and execution of service and delivery related tasks as necessary

Knowledge, Skills, and Abilities:

• Knowledge of Safety protocols
• Ability to understand and relate technical requirements
• Proficient in Microsoft office products, such as PowerPoint, Word, and Excel
• Strong communication skills (both written & verbal)
• Effective problem-solving skills & acute analytical skills
• Customer service orientation
• Detail oriented with strong organizational & time management skills

Education and Experience Required:

• 3 years’ experience in service technician scheduling and/or logistics
• Propane experience a plus
• Multi-location scheduling experience preferred
• High School diploma required

1. Company always wants you to be on time and you should be.
2. Take less leave from the office.
3. Focus on your work and try to learn more.
4. Speak from your work not for your mouth.
5. Keep on trying to get new things from your seniors, regarding your profile.
6. Raise your point but only then when you are 100% sure about your point.
7. Never hurry because haste makes waste.
8. For earning some extra points than others. Just play out of your comfort zone.
9. Always respect your seniors.
10. Learn from mistakes made by you and others and do not try to repeat them.

Some Common Interview Question You Could Be Asked

1. Tell me about yourself or describe yourself or give your introduction?
2. Why are you leaving your current company?
3. How will you take our company ahead from here with the help of your work?
4. Are you comfortable with our company working timing?
5. Why should we hire you for this position?
6. How much do you expect as a salary?

Answers should be given below.

1. Introduction:
2. My name is ‘NAME’,
3. I have done ‘QUALIFICATION’,
4. I am from ‘Location’,
5. Currently I am working in ‘Company Name’ “Ignore if fresher”
6. My current position is ‘Position Name’ “Ignore if fresher”
7. I am working on ‘Project Name’ “Ignore if fresher”
8. Why are you leaving your current company?

Answer: There are some reasons for leaving my company

1. The main reason is salary. I am not getting that much what I deserve.
2. Environment: not as much as good to learn new things.
3. Seniors are not so supportive.

Why USA is a Good Place to Work on for Foreigners

:: Money (Most Important Reason):

As we all know 99.99% people do jobs only because of money and in America (USA) the monthly average salary is $5500. A graph is given below to understand easily.