Global Payments Remote Quality Analyst Jobs US
Company Name: Global Payments
Post Name: Quality Analyst
Salary: $20 To $30/Hour
Employment Type: Full Time
Qualification: Graduate
Experience: 3 Years
Language: English
Location: Nevada, USA
Global Payments Remote Quality Analyst Jobs US
Description
Duties and responsibilities
- As part of the responsibilities, the Analysts will manage QA reviews, Complaints, Targeted Training needs, insights, process and training support
QA reviews will be managed through a current QA scorecard process and call listening patterns – analysis will include:
-
- Quality scores for Ops
- Call listening and Email reviews
- Targeted training needs
- Training execution
- Performance insights
- Audits and reviews the accuracy of case processing activities to ensure compliance and consistency with administrative procedures and guidelines
- Develops, produces and distributes audit reports
- Complaints will be handled in a temporary and permanent manner due to growing solution availability Global Payments Remote Quality Analyst Jobs US
- Short term, the complaints will be input via form and managed manually by the QA Team collecting and reviewing information. Reports will be built based on compliance requirements and reviewed monthly to provide best experience possible
- Long term solution will involve use of a ticketing system currently in the pipeline which will allow to gather threads and provide comments directly within the tracked communication, allowing access to multiple parties involved in the complaints process. This would be in line with the on-prem requirement.
- Work with internal stakeholders across support, operations and marketing to develop and implement best in class complaints processes
- Facilitate project and process mapping teams effectively to successful completion of specific goals, as needed.
- Support change management at the organizational level.
- Support the development of process metrics scorecards, and reports, to support management of processes and operational performance
What Are We Looking For in This Role?
Minimum Qualifications
- High School Diploma or Equivalent
- Typically Minimum 2 Years Relevant Exp
Preferred Qualifications
- 2-4 years related work experience
What Are Our Desired Skills and Capabilities?
- Demonstrated experience consistently achieving quality and productivity standards.
- Desired candidate will have specific experience in quality & complaints analytics.
- Knowledge of the payments industry in Ireland is desirable
- Strong project management skills, ability to direct cross-functional processes and teams
- Excellent listening, communication, presentation, problem solving, and time management skills with a record of sound business logic
- Enthusiasm, energy, creativity and drive and Proven self-starter
- Must be proficient in Microsoft office suite (Word/excel etc)
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
Some Common Interview Question You Could Be Asked
- Tell me about yourself or describe yourself or give your introduction?
- Why are you leaving your current company?
- How will you take our company ahead from here with the help of your work?
- Are you comfortable with our company working timing?
- Why should we hire you for this position?
- How much do you expect as a salary?
Answers should be given below.
- Introduction:
- My name is ‘NAME’,
- I have done ‘QUALIFICATION’,
- I am from ‘Location’,
- Currently I am working in ‘Company Name’ “Ignore if fresher”
- My current position is ‘Position Name’ “Ignore if fresher”
- I am working on ‘Project Name’ “Ignore if fresher”
- Why are you leaving your current company?
Answer: There are some reasons for leaving my company
- The main reason is salary. I am not getting that much what I deserve.
- Environment: not as much as good to learn new things.
- Seniors are not so supportive.
Why USA is a Good Place to Work on for Foreigners
:: Money (Most Important Reason):
As we all know 99.99% people do jobs only because of money and in America (USA) the monthly average salary is $5500. A graph is given below to understand easily.
:: Safety in USA : If you live in America then you can say that you are one of those peoples in the world, which is the safest in this planet.
Educational Qualification:
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required:
Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
-
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature.
- Then Submit. Done.
Global Payments Remote Quality Analyst Jobs US
