Company Name: PVH

Post Name: Customer Service

Salary: $20 To $30/Hour

Employment Type: Full Time

Qualification: Graduate

Experience: 3 Years

Language: English

Location: Nevada, USA

Customer Service Remote Jobs In PVH US

POSITION SUMMARY:

The Customer Service Supervisor position is responsible for hiring, coaching, empowering, and managing Customer Service Representatives (CSRs) and Customer Service Support Specialists (CSSs), ensuring their performance meets brand, company, and department expectations.

The Customer Service Supervisor is adept at handling diverse challenges with patience, quick decision-making, and adaptability. They actively seek innovative solutions, encourage continuous learning, and foster a positive and collaborative team culture.

The department will rely on your attention to detail, your focus on systems and processes, your problem-solving abilities, your clear and concise communication (both written and verbal), and your ability to motivate and impact associates to help deliver world-class customer service for B2C consumers across all PVH Brands for North America: Calvin Klein and Tommy Hilfiger.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

• Supervise and lead a team responsible for customer service inquiries across various contact verticals and brand divisions.
• Drive brand loyalty and retention.
• Execute workforce management tasks such as schedule updates, time off approvals, and shift adjustments to ensure volume trends are met and boost workforce efficiency.
• Provide support to associates of all PVH-owned and operated retail stores for customer service-related issues.
• Track and analyze key metrics, including call volume, average handle time, and first-call resolution.
• Ensure that department key performance indicators (KPIs) are met.
• Monitor contact vertical queues.
• Address scheduling issues and backfill as needed.
• Provide in-the-moment coaching to CSRs and CSSs.
• Keep CSRs and CSS updated on company policies and best practices and ensure they are informed about important changes and initiatives.
• Handle customer escalations and internal executive escalations as necessary.
• Manage consumer contact volume across all contact channels to maintain close connectivity to the consumer experience.
• Work closely with product development managers, store personnel, managers, and district managers.
• Document and communicate coaching opportunities for CSRs.
• Complete monthly quality observations for direct reports and maintain monthly scorecards to track progress (3 per person, per month).
• Analyze data and trends within the quality management process and software to help maximize performance and exceed customer expectations.
• Communicate company and department-wide updates in Monthly Department Meetings/Quarterly Town Halls.
• Track and manage time and attendance for CSRs.

QUALIFICATIONS & EXPERIENCE:

Experience:  Call Center and/or Retail experience a plus.

Education: AA Degree/Business School graduate/certification or equivalent experience in Customer Service.

Skills:

• Contact Management System: Salesforce Service Cloud a plus.
• ACD: RingCentral and NiCE inContact a plus.
• Analytical skills
• Communication and organization
• Fast-paced, dynamic problem solver
• Coaching skills
• Excellent verbal and written communication skills.
• Must possess professionalism in presenting oneself.
• Excellent interpersonal skills required.
• Must be able to present an upbeat personality to customers and team regardless of outside factors.
• Ability to juggle multiple priorities.
• Strong computer skills with Windows background, including Excel and Word.
• Must enjoy the fast-paced environment.
• Ability to make split-second decisions to resolve customer issues.
• Ability to stay calm and comfort irate customers.
• Ability to balance the customer’s needs with the corporation’s policies.

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

The post Customer Service Remote Jobs In PVH US appeared first on USA Remote Jobs.

Company Name: PVH

Post Name: Floor Supervisor

Salary: $20 To $30/Hour

Employment Type: Full Time

Qualification: Graduate

Experience: 3 Years

Language: English

Location: Nevada, USA

Career Opportunity With PVH US

SUMMARY: The Floor Supervisor’s primary function is to assist and support the Store and Assistant Manager in all aspects of the store, including all personnel, product, merchandising, and visual functions, business processes and results for the store. Assist management with recruiting, training and development of associates.

OVERALL RESPONSIBILITIES

• Direct and motivates the store team to provide service in accordance with the TH Customer Service program, generate sales and profit, minimize losses and while ensure the store is visually distinctive and impeccably maintained. Career Opportunity With PVH US
• Maximize Associate productivity, ensure compliance and consistent execution of company standards and Policy & Procedures as well as create an environment which is results driven.
• Assist in the development of associates through feedback, coaching and training.
• Demonstrate effective written and verbal communication skills.
• Develop proficiency in all operational policies and procedures.
• Manage time and prioritize tasks.

MANAGERIAL RESPONSIBILITIES:

• Maximize sales by ensuring TH Customer Service program is being executed to standard as well as ensuring merchandise styles and sizes are well represented on the sales floor.
• Assist with training, developing and executing S.G.M. and TH Customer Service.
• Communicate statistical results and identify business needs.
• Communicate with team at Take 5 meetings, regarding individual sales performance, and other key performance indicators such as UPT, conversion, store results, product sales and other information to help them provide great service and achieve goals.
• Assist with training, monitoring and executing Direct Replenishment and Recovery process.
• Recognize problems, analyze causes, and generate alternatives and solutions.
• Represent the TH image through personal and professional appearance.

OPERATIONAL RESPONSIBILITIES:

• Understand and comply with all company policy, procedures and operations.
• Receiving and processing shipments and transfers.
• Follow Inventory Shrinkage Improvement Program.
• Assist to ensure store has all necessary tools (i.e. supplies, resources, binders, posters, etc.) and knowledge of how to use them adequately.
• Maintain the highest level of security and safety awareness within the store
• Store opening and closing.
• Able to lift a minimum of 40 pounds and able to stand for long periods of time.

LEADERSHIP RESPONSIBILITIES:

• Work with store management to source the best talent through networking and recruitment, interviewing, hiring and orientation process. Identify new hires who possess skills representative of the TH Brand and image.
• Assist in the development of all associates to be knowledgeable in areas of product and sales by communicating openly, honestly, and constructively.
• Create energy, excitement and recognition around team and individual accomplishment and successes. Career Opportunity With PVH US
• Participate and assists the Store Manager in weekly management meetings and quarterly staff meetings.
• Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays. Career Opportunity With PVH US
• Demonstrate teamwork and lead by example within store.

MERCHANDISING & VISUAL RESPONSIBILITIES:

• Assists in making business decisions based on current sell-through strategies.
• Maintains elevated store presentation by training and overseeing standards as defined by brand standards and company directives with an eye for detail.
• Keep management informed of all merchandise and visual related issues.
• Execute markdowns and re-merchandise, as needed.
• Maintain store organization fixtures/hardware/general cleanliness.

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

The post Career Opportunity With PVH US appeared first on USA Remote Jobs.

Company Name: PVH

Post Name: Desktop Engineer

Salary: $20 To $30/Hour

Employment Type: Full Time

Qualification: Graduate

Experience: 3 Years

Language: English

Location: Nevada, USA

PVH Company Remote Jobs US

Primary Responsibilities/Accountabilities Of The Job :

• Manage and Maintain Endpoint Management platforms for PC, Mac, Mobile, POS.
• Setup and respond to standardized alerts, perform regular log analysis, monitor and maintain systems to identify any issues. Maintain overall system health to maximize system uptime and ensure delivery of service level objectives
• Develop documentation for assigned projects including installation guides, troubleshooting guides, procedures, etc. PVH Company Remote Jobs US
• Deep knowledge of InTune as a remote management platform
• Patch management and using SCCM
• Manage of MS/O365 Suite and environment
• Manage O365 capabilities, plans, service descriptions and features
• Troubleshoot Operating system issues (Windows, MAC/OS, iOS)
• Provide consulting and advice to clients regarding all aspects of workplace technology including:
  • Endpoint management
  • Productivity Suite and End User Technologies
  • Mobile Workplace
  • Collaboration Tools
  • Automation (application and operating system deployment)
  • Workplace Modernization (Desktop and Self-Service)
• Manage infrastructure support, including answering support queries, questions and escalations.
• Logging and coordinating support tasks. Monitoring progress and quality of deliverables from both internal and external resources, ensuring associated, services, requests and incidents follow the defined workflows.
• Secure quality documentation of solutions deployed according to defined standard.
• Assist in IT capacity planning and budget management.
• Assist in the procurement of IT hardware, software and related services based on defined workflow.
• Manage relationship with vendors for best prices, delivery and service level agreements.
• Involvement in regional and global support teams and projects.
• Align, drive and manage local IT infrastructure initiatives for the APAC Market.
• Drive and facilitate continuous improvements.
• Planning and execution of regular health checking and system monitoring. Installation of systems hardware, software and associated infrastructure
• Administration and maintenance of IT infrastructure
• Preventative support with system analysis and performance monitoring.
• Engage and build partnerships with business and IT teams to determine services, the criteria for the delivery of those services, and how to deliver those service appropriate to the requirements of the business.

Qualifications & Experience

BA or Above related to IT Technology or relevant experience.

Experience:

Broad knowledge & skills – typically 5-8 Years of related experience

Education:

Technical Degree Required

Knowledge/Skills Required: 

• Problem-solving. Ability to quickly identify hardware, software, and network issues. Reviews related information to develop and evaluate options and implement solutions.
• Knowledge of end-user computer hardware and software, including applications and programming. PVH Company Remote Jobs US
• Decision-making. Considers the relative costs and benefits of new equipment or software. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Mobile Workplace: Virtualization, Enterprise Device Management, Digital Identity Mobile
• Workplace Modernization: Next Generation Desktop (NGD), Microsoft Workspace Solutions and Desktop Standardization PVH Company Remote Jobs US
• Enterprise Management platforms e.g. – JAMF/Casper; Intune; SCCM; MS365
• Ability to work well independently and in a team environment
• Excellent consultative skills including communication, conceptualization, articulation, presentation and facilitation, are essential
• Ability to handle stress appropriately and interact well with others

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

The post PVH Company Remote Jobs US appeared first on USA Remote Jobs.

Company Name: PVH

Post Name: Cyber Security Engineer

Salary: $20 To $30/Hour

Employment Type: Full Time

Qualification: Graduate

Experience: 3 Years

Language: English

Location: Nevada, USA

PVH Company Remote Jobs As Engineer US

POSITION SUMMARY:  The Cyber Security Engineer will be deeply engaged in a dynamic, creative environment that is closely aligned with strategic business and security objectives in order to secure all aspects of the PVH environment. The position will require a candidate to have proven technical leadership experience and a track record of engineering and implementing security solutions in large complex environments. The candidate must have foundational knowledge in endpoint security, network security, web security, data security technologies, cloud security technologies, vulnerability, and threat management.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

• Work to ensure the security infrastructure and tools are properly deployed, operational, secure, and configured appropriately.
• Deploy and operationalize Vulnerability assessment tools
• Deploy and operationalize SIEM and security correlation platform
• Work with groups to optimize and operationalize Firewalls and other network security infrastructure PVH Company Remote Jobs As Engineer US
• Deploy and operationalize Identity and credential management tools
• Deploy and operationalize Endpoint Detection & Response technologies
• Collaborate on solutions for security problems, gaps, vulnerabilities, etc.
• Optimize and enforce authorized network/device policies to increase security posture
• Assist security operations in conducting triage assessments of findings from various security tools PVH Company Remote Jobs As Engineer US
• Assess security posture through performing in-depth analysis, problem identification, and solution designs
• Provide a point of contact for all security issues as needed escalating from security operations

QUALIFICATIONS & EXPERIENCE:

Experience:             

• 5+ years’ of cybersecurity experience
• In-depth knowledge of firewalls, intrusion detection/prevention systems, endpoint security software, cloud security tools, vulnerability & threat management tools, SIEM, encryption, and other industry-standard tools and protocols.
• Extensive technical understanding of operating systems and how to secure them. (Windows, *nix, OSX, etc.)
• High level of analytical and problem-solving abilities.
• Excellent written and verbal communication skills.

 Education: 

• Bachelor’s degree or equivalent experience

Skills:

• Substantial hands-on technical foundation (systems, networking, and/or software engineering), preferably as an engineer.
• Excellent written and verbal skills are necessary. Ability to articulate complex concepts clearly and concisely.
• Practical expertise in cybersecurity, including experience in Cloud Security, Application Security (DevSecOps), network security, endpoint security, threat modeling, SIEM, IAM, and various security controls.
• Understanding of industrial control systems and differences between IT and OT security techniques.
• Cybersecurity, and/or technical certifications such as CISM, CISSP, or similar.
• Understanding of zero trust architecture and defense-in-depth principles.
• Knowledge of common InfoSec management frameworks, such as ISO 27001, COBIT, NIST, or PCI DSS.

Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.

The post PVH Company Remote Jobs As Engineer US appeared first on USA Remote Jobs.