Customer Service Remote Jobs In PVH US
Company Name: PVH
Post Name: Customer Service
Salary: $20 To $30/Hour
Employment Type: Full Time
Qualification: Graduate
Experience: 3 Years
Language: English
Location: Nevada, USA
Customer Service Remote Jobs In PVH US
POSITION SUMMARY:
The Customer Service Supervisor position is responsible for hiring, coaching, empowering, and managing Customer Service Representatives (CSRs) and Customer Service Support Specialists (CSSs), ensuring their performance meets brand, company, and department expectations.
The Customer Service Supervisor is adept at handling diverse challenges with patience, quick decision-making, and adaptability. They actively seek innovative solutions, encourage continuous learning, and foster a positive and collaborative team culture.
The department will rely on your attention to detail, your focus on systems and processes, your problem-solving abilities, your clear and concise communication (both written and verbal), and your ability to motivate and impact associates to help deliver world-class customer service for B2C consumers across all PVH Brands for North America: Calvin Klein and Tommy Hilfiger.
PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:
- Supervise and lead a team responsible for customer service inquiries across various contact verticals and brand divisions.
- Drive brand loyalty and retention.
- Execute workforce management tasks such as schedule updates, time off approvals, and shift adjustments to ensure volume trends are met and boost workforce efficiency.
- Provide support to associates of all PVH-owned and operated retail stores for customer service-related issues.
- Track and analyze key metrics, including call volume, average handle time, and first-call resolution.
- Ensure that department key performance indicators (KPIs) are met.
- Monitor contact vertical queues.
- Address scheduling issues and backfill as needed.
- Provide in-the-moment coaching to CSRs and CSSs.
- Keep CSRs and CSS updated on company policies and best practices and ensure they are informed about important changes and initiatives.
- Handle customer escalations and internal executive escalations as necessary.
- Manage consumer contact volume across all contact channels to maintain close connectivity to the consumer experience.
- Work closely with product development managers, store personnel, managers, and district managers.
- Document and communicate coaching opportunities for CSRs.
- Complete monthly quality observations for direct reports and maintain monthly scorecards to track progress (3 per person, per month).
- Analyze data and trends within the quality management process and software to help maximize performance and exceed customer expectations.
- Communicate company and department-wide updates in Monthly Department Meetings/Quarterly Town Halls.
- Track and manage time and attendance for CSRs.
QUALIFICATIONS & EXPERIENCE:
Experience: Call Center and/or Retail experience a plus.
Education: AA Degree/Business School graduate/certification or equivalent experience in Customer Service.
Skills:
- Contact Management System: Salesforce Service Cloud a plus.
- ACD: RingCentral and NiCE inContact a plus.
- Analytical skills
- Communication and organization
- Fast-paced, dynamic problem solver
- Coaching skills
- Excellent verbal and written communication skills.
- Must possess professionalism in presenting oneself.
- Excellent interpersonal skills required.
- Must be able to present an upbeat personality to customers and team regardless of outside factors.
- Ability to juggle multiple priorities.
- Strong computer skills with Windows background, including Excel and Word.
- Must enjoy the fast-paced environment.
- Ability to make split-second decisions to resolve customer issues.
- Ability to stay calm and comfort irate customers.
- Ability to balance the customer’s needs with the corporation’s policies.
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
Some Common Interview Question You Could Be Asked
- Tell me about yourself or describe yourself or give your introduction?
- Why are you leaving your current company?
- How will you take our company ahead from here with the help of your work?
- Are you comfortable with our company working timing?
- Why should we hire you for this position?
- How much do you expect as a salary?
Answers should be given below.
- Introduction:
- My name is ‘NAME’,
- I have done ‘QUALIFICATION’,
- I am from ‘Location’,
- Currently I am working in ‘Company Name’ “Ignore if fresher”
- My current position is ‘Position Name’ “Ignore if fresher”
- I am working on ‘Project Name’ “Ignore if fresher”
- Why are you leaving your current company?
Answer: There are some reasons for leaving my company
- The main reason is salary. I am not getting that much what I deserve.
- Environment: not as much as good to learn new things.
- Seniors are not so supportive.
Why USA is a Good Place to Work on for Foreigners
:: Money (Most Important Reason):
As we all know 99.99% people do jobs only because of money and in America (USA) the monthly average salary is $5500. A graph is given below to understand easily.
:: Safety in USA : If you live in America then you can say that you are one of those peoples in the world, which is the safest in this planet.
Educational Qualification:
Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required:
Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
-
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature.
- Then Submit. Done.
Customer Service Remote Jobs In PVH US
